Frequently asked questions

Why choose goud999safe for the storage of your precious metals?

- Intuitive and user-friendly platform;

- Transparent and highly competitive prices;

- Easy and fast access to your precious metals in a personal and secure account, with real-time valuations and the ability to consult unique serial numbers;  

- No VAT on your purchase, as long as your precious metals remain in storage;

- More than 38.000 purchases have already been made by almost 15.000 satisfied customers (goud999safe/Goud999).

How can I open an account?

Creating an account is necessary to start buying and selling precious metals online.

At the top of this page, on the right, you can click on the button "register". Feel free to follow our step-by-step guide to create a personal account. 

Need help? Contact us via +32 11 960 400 and/or We are available from Monday to Friday, from 09h00 to 17h00.

How can I purchase precious metal?

Purchasing precious metals on the goud999safe platform is transparent, intuitive, and straightforward. Once logged in, you can order the desired number of grams with just one click.

On the goud999safe platform prices of the offered metals will be continuously and in real-time adjusted to the precious metal prices on the market. When placing a purchase prices will be frozen for two minutes. This way you have the time you need to check the order before giving your final agreement.

The payment method depends on whether you already hold a cash position in your account. For your first order, the website will request an advanced payment. This deposit will be paid through a secure connection. When this is completed, you will receive a request to transfer the remaining amount by bank transfer.

Throughout the purchase process, the customer will always be able to see the total price stated.

The order can no longer be canceled once the website has accepted it as partially paid.

When a purchased order is registered as "paid in full" by goud999safe, the purchase becomes visible in your account.

How can I sell my precious metal?

Selling precious metals on the goud999safe platform is easy. Once logged in, you can sell the chosen metal per gram with just one click. 

The sold metals will be reduced from the amount in your account when selling tradable metals. According to the selling price, the credit in euros will become available in your personal account as liquid assets. You can keep this credit in your account for future purchases. Otherwise, you can withdraw by having it transferred to your bank account.

Selling precious metals that are not tradable on the goud999safe platform can be done by sending a "request to sell". This is only possible when you are logged in to you personal account. 

One of our colleagues will contact you during office hours and propose to you a price for the actual sale. Of course, you can also contact us via or +32 11 960 400.

Exception: If, by way of exception, physical metal can (temporarily) no longer be sold to the international market by goud999safe, for whatever reason, goud999safe will temporarily make the possibility of selling that metal impossible on the platform.

goud999safe can also set limits on the quantity of a specific precious metal. To avoid that, its customers will sell the same metal all at once. The period of this limit will be determined by the situation on the international markets and any logistic obstacles that may occur. 

How can I transfer cash to my account?

As a customer you can make a transfer from your Belgian or Dutch bank account to the client funds account of goud999safe with account number BE25 0019 0320 6482.

If you wish to make a transfer to the client funds account from a bank account other than Belgium or the Netherlands, you must contact us in advance regarding KYC/AML procedures.

Important: always mention your account number with each transfer, together with your name and first name in the communication.

Incoming deposits into the client funds account are processed daily by goud999safe, on average a transfer will be visible as cash in your portfolio one business day after your transfer.

Important note: The client funds account of goud999safe is held with BNP Paribas Belgium.

- If a negative interest rate is charged by the bank, this interest will be settled by goud999safe with the customer's position in cash.

- The credit risk of the client is with BNP Paribas as counterparty regarding the balance in cash.

Where can I find my serial numbers?

To find the serial numbers of your online tradable precious metals, you can click on "View serial numbers."

For your other precious metal, you can click on the "Export" button, where you get an overview of your serial numbers in an Excel file.

Can I cancel my purchase or sale?

Article VI.53 of the Code of Economic Law states that there is no right of withdrawal for the supply or provision of goods and services whose price is subject to fluctuations in the financial market over which the company has no influence and which may occur within the withdrawal period.

The prices of precious metals are constantly changing. Therefore there is no right of withdrawal. If you wish to cancel an order, goud999Safe will charge a cancellation fee of 5% plus any exchange rate differences.

Kan ik munten kopen bij Goud999safe?

Bij Goud999safe koopt u edelmetaal in verzekerde opslag per gram, gealloceerd te Zürich. Deze edelmetalen worden aangehouden in baarvorm.

Wanneer u munten in goud, zilver of paltina wil aankopen, kan u terecht bij onze collega's van goud999 op

De verzekerde bewaring van munten die u aankoopt op, kan wel door goud999safe verzorgd worden. Telkens u een aankoop doet via, kan u "verzekerde opslag" kiezen als leverwijze. Op die manier verzorgen wij met goud999safe alsnog voor de bewaring. 

What are the storage costs charged by goud999safe?

You can consult our rates here. This lists the most common costs.

The rate for storage covers a.o. following costs:
• The insurance against damage, theft,... of your precious metal stored via goud999safe.
• The rental of the safe locations.
• The manual actions that are necessary for follow-up and control at these safe locations.
• The administration of goud999safe.

Other costs, such as insured transports, are always tailor-made as they are variable. You can always consult your invoices in your personal account. 

Hoe betaal ik de kosten voor bewaring en verzekering?

Elk kwartaal ontvangt u een aanrekening voor de kosten van opslag en verzekering van het fysiek edelmetaal in uw bezit.

Hoe u deze kosten voldoet, kan u zelf kiezen. We zetten de mogelijkheden even op een rijtje:

1. Positie Contant.

Indien u voldoende contant heeft in uw portfolio, wordt de kwartaalkost daarvan afgehouden. Contant is altijd de eerste plaats waar ons platform kijkt, om een kwartaal aanrekening te voldoen.

2. Domiciliëring/automatisch incasso.

Wilt u uw aanrekeningen liefst via een domiciliëring of automatische incasso voldoen? Neem dan contact met ons op via om dit op te starten.

3. Via een keuze bij de Instellingen van uw account, kan u kiezen voor bankoverschrijving OF een automatische gedeeltelijke verkoop van edelmetaal .

Bij de Instellingen in uw account, vindt u helemaal onderaan een keuzemogelijkheid. U kan OFWEL elk kwartaal een rekening ontvangen die u via bankoverschrijving voldoet. OFWEL kiest u voor een automatische verkoop van een klein gedeelte van edelmetaal in uw portfolio, om de kosten van het kwartaal te dekken.

Deze keuze kan u dus zelf instellen en in de toekomst ook nog steeds wijzigen.

How is my account secured?

Your account is secured in various ways, both online and in the offline administration. We do everything we can to ensure that your personal data and the database are safe.

- Our website has an SSL certificate and encrypted data, so that communication with you takes place in a secure environment.
- The database itself is secured and encrypted in various ways.
- Our website achieves the highest possible safety and functional score on the Symfony platform (Platinum medal).
- The online security of our platform is continuously monitored and additionally checked, tested and followed up several times a year via an external security audit.

Do I have to declare my precious metal to the tax authorities?

We recommend that you ask a tax specialist all questions about the tax treatment of precious metals.

Situation 04/2022

If you live in Belgium, you do not have to declare precious metal to the tax authorities as a private individual.

If you live in the Netherlands, you must declare your position in precious metal in "Box3" every year. Do you have precious metal in insured storage at goud999safe? Then we can provide an overview with the value of your positions per 31/12 on simple request.

What happens in case goud999safe goes bankcrupt?

Your stored precious metal will not be affected by a bankruptcy of goud999safe.

All the precious metal in storage, which is not owned by goud999safe, is by definition precious metal owned by our customers. This metal is obviously NOT on the balance sheet of goud999safe (off balance sheet item) and is therefore not impacted in the event of a failure of goud999safe.

How can I verify that the serial numbers in my account are unique?

Once your purchase has the status "allocated", you can see an overview of the precious metals in your possession.

Using your personal validation code, you can check each gram of metal in your portfolio separately if desired. You can find the subdivision on the page "Validate serial numbers".

Your unique code contains letters and numbers and is findable under the settings tab.

The letters are a fixed fact whilst the numbers are changeable. You can change the digits of your unique code if you wish to do so. The letters are randomly chosen and are immutable.

Your validation code will always be your personal and unique code on the goud999safe platform.

To start an audit you can fill in one of the serial numbers assigned to your portfolio under the tap "Validate serial numbers". (Fictional example of a serial number: ABC12345-110)

The software will display your unique validation code by pressing the "Validate serial numbers" button.

Combining the unique serial numbers and your personal validation code guarantees that your specified serial numbers are exclusively yours.

The software behind this tool will also be examined in a yearly and independent audit to make sure correct reporting is assured.

The most recent external audit of the software was done on 09/02/2022. On 20/04/2022 another partial audit with a smaller scope was carried out.

How can I get in touch with goud999safe?

You can always contact us via or by phone during office hours, from Monday to Friday from 09h00 to 17h00, on +32 11 960 400.

You can also make an appointment at our office. Contact us in advance via one of the above channels.

How can I make the payment?

You can pay the deposit online with Maestro, Visa, Mastercard or American Express. The remaining balance will be paid by bank transfer.

If you still have a cash position in your personal account, you can also use it to pay for purchases.

Hoe claim ik mijn gratis 1 ounce zilver?

De gratis ounce zilver wordt automatisch toegekend aan uw account van zodra u voor 1000 EUR aan edelmetaal in uw account heeft, dus u hoeft hier verder niets voor te ondernemen.

Voor ons is dit een manueel proces, waardoor het enkele werkdagen kan duren voordat dit zichtbaar is in uw account.

U ontvangt in ieder geval bericht van ons, van zodra uw gratis ounce zilver is toegevoegd aan uw portfolio. 

Kunnen we je met een vraag over edelmetaal assisteren?